Information

We offer FREE delivery within Kenya (Excluding Lamu, Lodwar, Lokichogio and Maralal regions) for orders above 60 USD. For orders below 60 USD we will charge a standard flat-rate fee of 4 USD within Kenya (Excluding Lamu, Lodwar, Lokichogio and Maralal regions). Deliveries to Lamu, Lodwar, Lokichogio and Maralal regions are FREE for orders above 100 USD. For orders below 100 USD we will charge a standard flat-rate fee of 12 USD for delieveries to Lamu, Lodwar, Lokichogio and Maralal regions. All international deliveries are handeled by our trusted logistics partner DHL. The shiping charges for international deliveries depend on the weight of the order and will be calculated at check-out.

Upon delivery, It is your responsibility to check for any defects, damages or missing items. We will not tolerate any returns for defects, damaged products and missing items once delivered and accepted by your signature. In case any order has a defect, damaged or items missing, you may return the order immediately to our delivery crew and get in touch with our customer support team on 0721532646 or email us on harjit@one-way.cc within 12 hours. This applies to orders shipped within Nairobi.

For orders shipped outside of Nairobi, if any order has a defect, damaged or items missing, you can temporarily hold on to the order and get in touch with our customer support team on 0721532646 or email us on harjit@one-way.cc with 12 hours. Our support staff will get in touch with you with instructions on how to send the order back to us.

Delivery Methods & Delivery Time

Our standard shipping method is ground shipping. Once an order has been submitted and processed, the order will ship within 1-2 business days. For deliveries outside of Nairobi, we will ship your order via any of our preferred major carriers, including G4S, Wells Fargo Courier and Roy Parcel Services Ltd.

Deliveries will only take place Monday to Friday 9am to 4pm .No deliveries will be made on Saturday & Sundays or Public Holidays. We will notify you in case of any delay on delivery.

In case you prefer to pick up any order yourself, you have the option of collecting it from our store. You may pick up your order at the following location:

Straightline Enterprises Ltd
Off Mombasa Road, Viraj Complex,
Godown No. 19,
p.o Box 17716-00500
Tel:(020)2573918, +254725342332
Nairobi, Kenya