Thanks for shopping at ONEWAY ONLINE STORE.

Need to return or exchange something you just received? No problem! Please read through our policies below, and of course contact us if you have any questions.

Orders that you submit online are processed immediately and may not be cancelled. When placing an order through the website, you will be asked to confirm and verify your order.

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging (With all the tags intact). Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued. Our return policy does not apply to the following goods:

  • – Discounted or sale items
  • – Gift cards,
  • – Personalized items,

These items are not eligible for return, refund or exchange.

To initiate a return, please email us at We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be addressed to:

Straightline Enterprises Ltd
Off Mombasa Road, Viraj Complex,
Godown No. 19,
p.o Box 17716-00500
Tel:(020)2573918, +254725342332
Nairobi, Kenya

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value. We are not responsible for packages lost by shipping carriers.

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.